Resolve issues remotely, schedule proactive maintenance, and minimize unplanned downtime.
Track IoT assets and automatically trigger the right response at the right time in Salesforce.
Any anomalies or issues are detected in real-time based on customizable thresholds or problem codes.
Notifications are instantly sent to service team members to investigate the alert.
Technicians remotely troubleshoot the asset and send commands, such as a reset, to resolve the alert.
If onsite service is needed, a work order is generated and a technician is recommended with parts on-hand.
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Resolve asset issues before they fail with maintenance schedules and preventative maintenance. And if an asset does fail, service teams get notified in real-time to get the asset back up and running and keep customers happy with automated response.
With remote asset control and visual twin diagnostics, you can eliminate costly truck rolls and complete more service calls with fewer technicians. By streamlining your service ops, you’ll see bottom line improvements in just weeks.
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Generate new revenue by charging your customers for asset usage with Asset-as-a-Service models. Plus, use asset data to personalize service plans, gain insight into key accounts and make data-driven decisions.
With all your asset data available directly in Salesforce, you can say goodbye to manual spreadsheets and fragmented systems.
Transition away from costly break-fix, reactive service models by harnessing data from your connected devices for automated service delivery.
Gain real-time insights into the status of your connected devices, even for devices located in remote locations.
Access complete historical asset data and employ tools like Tableau or Microsoft Power BI for further data manipulation.
With a comprehensive understanding of their current asset's state, tailor service delivery to exceed their expectations.
Proactively predict potential issues by leveraging complementary AI tools, such as Salesforce Einstein and Data Cloud.
Quickly shift from the office to a customer site with instant access to asset data and associated work orders, knowledge articles and customer details available from your laptop, tablet, and phone.
